Who is responsible
ARNA LTD is responsible for the personal information described in this notice. For privacy questions or requests, email [email protected].
Enquiries and jobs
When you contact Arna, we use your name, contact details, postcode, project description and any optional budget or timing details to respond, prepare a quote and manage the work. If the enquiry becomes a job, we also keep the customer, job, payment, correspondence and private project records needed to carry it out and deal with follow-ups, warranties or complaints. This information is not used for marketing.
We use this information to take steps you request before a contract and to perform a contract with you. We also keep records where the law requires it, and use limited records where reasonably necessary to operate and protect the business, prevent spam and handle complaints or legal claims.
Reviews and photographs
When you submit a review with permission to publish, your display name, optional title, words and photos are stored privately until Grenit checks and approves publication. “Customer confirmed by Arna” means Grenit has checked the customer, not that an independent review service has verified them. Grenit may add a separate reply or remove spam, suspected fake content, inappropriate material or personal information. Please do not include home addresses or anyone else’s private details in reviews or photos.
Reviews and project photographs are published only with permission. You can withdraw that permission at any time by contacting Arna. Withdrawal does not make earlier lawful use invalid. Local review previews are saved only in your browser and are not submitted online.
How long information is kept
Enquiries that do not become jobs are normally deleted 12 months after the last contact. Completed-job customer records and private job photographs are normally kept for six years after the end of the financial year in which the job was completed. This supports accounting, warranties, complaints and legal claims.
Rejected or removed reviews and their photographs are normally deleted 12 months after moderation. Published reviews and photographs are reviewed periodically and kept while they remain published. Technical security, duplicate prevention and notification records are reviewed at least annually and deleted or anonymised when no longer needed.
Information may be kept longer where required by law or while a warranty, complaint, dispute, tax enquiry or legal claim is active. Deleted information may remain temporarily in provider backups until their normal backup cycle completes.
Website and communication services
Netlify hosts the website, Supabase stores secure records and photos, and Resend sends Arna owner notifications about new enquiries and due follow-ups. These providers process information for Arna. Some processing may take place outside the UK using applicable safeguards, such as UK adequacy regulations or approved contractual clauses.
If you choose to call, email or use WhatsApp, that communication provider handles the message under its own privacy terms. Arna does not sell personal information. The site uses necessary owner session cookies, but no advertising or optional analytics cookies. Arna does not use personal information for profiling or solely automated decisions.
Your rights
Depending on the circumstances, you may ask to access, correct, delete, restrict or receive your information, or object to how it is used. You may withdraw publication consent at any time. Some rights are limited where Arna must keep records for legal, accounting or dispute purposes. Contact [email protected] to make a request.
You can also complain to the Information Commissioner’s Office.
Company details
ARNA LTD · Company number 14314229 · Registered in England and Wales · Registered office: 4 Swift Close, Hayes, England, UB3 2NA
Last updated: 18 September 2026